Booking Policy
During booking the cab, you should follow the rules mentioned below:-
You can book the cab maximum of 90 days before the trip start date or a booking can be done at the same time before the trip start time.
For any type of cab booking, customers have to submit an ID Proof for our assurance.
Booking can be done through our website at www.agrashivtourandtravels.com or you can contact us at +919759000249.
If you want to confirm the online cab bookings then you should pay 15 % an advance amount. The advance amount is based on the trip estimated cost. Fare will be adjusted against the final amount payable at the end of the trip.
You can also generate an online request without paying advance. But the order confirmation will remain subject to giving approval for waiving advance payment requirement .
We will allotted at least 1 hours before the trip and you will get an email or sms confirmation with the car and driver details after the allotment.
Other policy
If vehicles are facing any breakdown or accident then we will provide an alternate vehicle or will refund the advance deposit. Agra Shiv Tour & Travels doesn’t take any guarantees of any kind of loss of material or immaterial loss due to usage of our cabs. It will not be subject to any compensation.
Agra Shiv Tour & Travels will not refund any time of money in the change of time/date of booking. Your booking advance amount will be fully forfeited. We can also ask for more money to cover losses due to no show/cancellations.
In case of the driver’s absence, We will provide an immediate replacement with a similar car. If we are not able to do the replacement then the full refund of the advance amount will be done.
Booking modifications
For any booking modification customer should follow these rules:-
A customer can modify the scheduled date for the pickup without any modification fee up to 24 hours or more before the original pickup time. This depends upon the availability of the vehicle.
- For any type of modification, requests should be communicated to us via a phone call or a mail. We will revert with response through email, Call or SMS.
- Modifications will be done entirely at the discretion of Agra Shiv Tour & Travels.